Privacy Policy

Clowns Without Borders

(Published May 2018)

Clowns Without Borders is committed to keeping your information secure and managing it in accordance with our legal responsibilities under privacy and data protection laws. This privacy policy explains how we use any personal information we hold about you and your rights in this regard. We will use the information that we collect about you in accordance with:

  • The Data Protection Act 1988

  • The Privacy and Electronic Communications (EC Directive) Regulations 2003

  • The EU General Data Protection Regulation (Regulation EU 2016/679), (‘GDPR’) which becomes effective from 25 May 2018

 

About us

Clowns Without Borders, is a Registered Charity (Number 1156987). Our registered address is 118 Sternhold Ave, London, SW2 4PP

About you

 You are a person who has done one or more of the following:

  • subscribed to our mailing list

  • contacted us via email, via the contact form on our website or otherwise

  • interacted with us on social media, either directly or indirectly

  • donated money via VirginMoneyGiving, cheque, cash or services in kind

  • submitted a CV/Clown Application to us

This privacy policy doesn’t cover personal data we may hold about you as a result of you being a trustee or volunteer clown.

The information we may hold about you

Information we hold about you might include:

  • Communications with us (for example, using the contact form on our website, by email, or notes of phone calls).

  • Information about your donations, event attendance and interactions with us – including the information available through the services we use to do this currently Facebook, Instagram,TwitterMailchimp,

       VirginMoneyGiving and PayPal.

  • Information you send to us by email or otherwise (eg your CV, information about your work).

  • your publicly available social media activity or analytics on you provided by social media platforms e.g. Twitter handle, posts and location.

  • statistics around email opening and clicks if you are signed up to our mailing list. We use a third party provider, MailChimp, to deliver our e-newsletters.

 

How we use information about you

We collect and hold information about you so we can:

  • Personalise your experience of our website and/or communications you receive from us.

  • Record who has given money or services to us so that we can tell them how their money has helped us and others, and to claim GiftAid where possible.

  • Mmanage our organisation effectively and continually improve what we do.

  • Develop our relationship with you as someone who may want to collaborate with us.

  • Encourage donations so we can continue to deliver our work 

We won’t pass information we hold about you to anyone else. Any feedback you give us we may use in public communications. But we won’t do so in such a way that people would know it was from you – unless we get your permission. We may share information about you with law enforcement agencies or other organisations or individuals if we are obliged to by law.

Use of anonymised data

We use a third party provider, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, for example, what you look at or access, traffic data, location data, weblogs and other communication data, information about your computer, including – where your browser provides this – your IP address, operating system and browser type. This information is anonymised, and we will make no attempt to find out the identities of those visiting our website.

Marketing

We would like to communicate with you about ourselves, our work, the activity that we think you might find interesting and opportunities to support us. We will only do this if you explicitly give us permission to do this. For example, we won’t add you to our mailing list if you contact us through the contact form. You have the right to opt out at any time from us contacting you for marketing purposes. If you no longer want to be contacted for marketing purposes send us an email on info@clownswithoutborders.org.uk or click ‘unsubscribe’ within the email we have sent you.

Storage and retention

We will only store your information in services within the EEA, or in services signed up to the EU-US Privacy Shield. We will keep your information for as long as is required for us to provide you with the service you have requested from us. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

Contacting us, access to your information and right of correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the information we hold about you – or otherwise want to contact us please email info@clownswithoutborders.org.uk We want to make sure that the information we hold about you is accurate and up to date. You can ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer by a website to collect standard internet log information and information about the behaviour of visitors that visit a website. For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org. We do not currently use cookies on our website.  

Other websites

If you follow links to other websites, you should read their privacy policies to see how they use information about you.

Changes

This privacy policy was last updated on 15 May 2018. Things that could change in the future without us coming back to you to get your agreement or permission again:

  • We could move our website to a different address.

  • We could change the services we use to do mailings.

 

Contact

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Told by an Idiot’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you have any questions about this Policy or feedback on this Policy, or would like to exercise your rights with respect to your personal information, please contact the Clowns Without Borders on info@clownswithoutborders.org.uk or write to Clowns Without Borders at 118 Sternhold Ave, London,

SW2 4PP.

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